• Comprehensive Maintenance contract gives you a full peace of mind. With this you can be confident that your availability requirements will always be met by our support services. This is because one contract can cover your entire infrastructure – including servers, storage, SANs, networks, and software making it simple to administer and accountable.
• When warranty is not enough. Typical warranty window is 24 to 48 hours. We bridge the gap by minimizing downtime to an all time low up to 2 hours response and 4 hours resolution time for priority one issues.
• IICS Technologies has developed expertise spanning multi-OS and technologies.
• Unique time-to-resolution commitments that help you recover quickly and completely
• Big pool of highly qualified and skilled team of engineers with a dedicated account manager ensures issue resolution is quick and accurate
• We improve services availability of your IT environment through improved stability and rapid resolution of reactive IT issues through established and proven processes and direct ownership from your dedicated support engineer

Transfer of knowledge in the process of solving IT issues. It could also be a deliberate training effort from IICS Technologies’ training service.